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Shipping Guidelines

At this time, Kimbala is only able to ship products to the United States. Shipments outside the United States will be evaluated on a case-by-case basis. Please reach us via hello@ikimbala.com with your request and we will get back to you within 2 business days. 

Delivery to PO Boxes is unfortunately not available, as our product is perishable and must be kept refrigerated. 

TIMELINE FOR SHIPPING

To ensure your chai & coffee stay cold during shipping, we ship once per week on Tuesday. Orders placed by 12PM CST Sunday will ship by Tuesday. Orders placed after 12PM CST each Sunday will ship the following Monday or Tuesday. Because all products should be kept refrigerated for optimal enjoyment, you should be available to receive your order when it arrives. Orders will be shipped via UPS or USPS Priority Mail. 

Please be present/available to receive your order when it arrives - all items should be refrigerated immediately!

MAKING CHANGES TO YOUR SHIPMENT

Should you need to change the shipping address and/or have a request regarding the contents of your shipment, please reach out to us via email or chat via the chat bubble on our website. 

Changes must be communicated NO LATER THAN MONDAY @ 12 NOON, THE DAY BEFORE YOUR SHIPMENT. 

Changes MUST BE CONFIRMED BY A MEMBER OF OUR TEAM - if you do not hear from us within (2) hours of your request submission, please text us at (510) 512-5904 

MISSING OR DAMAGED ITEMS

If your shipment is missing, please contact us via hello@ikimbala.com so we may review the shipment details and provide a resolution. 

If your shipment arrives damaged, please contact us via hello@ikimbala.com within 5 days of delivery. We are happy to send a replacement. Please share a photo of the damaged item and box so we may share feedback with our shipping partners. Photos & detail of the damage can be sent to hello@ikimbala.com - after receipt of photos, we will connect with you regarding new shipment information. If you would like a refund for the purchase due to damage during shipping, please file a claim through the shipping service that delivered the package. Kimbala is not responsible for refunds due to damage during shipping. 

OTHER CONCERNS OR QUESTIONS?

Email us anytime - we are here to help!